If you are unsatisfied with your Travelling Squad purchase, you may return your order to our warehouse for a refund or exchange within 30 days of purchase. To submit a request, please fill out the form below.
Returns must be unused andin the condition you received them. We would like to ensure a seamless online shopping experience for our customers with as little risk as possible.
To be eligible for a refund, products must be returned with the original manufacturer's packaging and accessories. As long as returns are accompanied by their original packaging and parts, they should be accepted — even if you've opened the package.
Upon receipt of the return, we will issue your approved refund via the original method of payment or we will arrange with you for alternatives options if required.
For all approved exchanges within USA we process your free domestic return shipping label, and will re-ship your replacement free of charge. For additional information please feel free to contact us.
We offer free worldwide shipping on all orders over $100 only.
*Unfortunately we are unable to offer our standard international shipping to certain countries because the local post office is not reliable enough: Algeria, Argentina, Aruba, Azerbaijan, Bosnia and Herzegovina, Bulgaria, Chile, Colombia, Cyprus, El Salvador, Estonia, Faroe Islands, Greece, Israel, Kazakhstan, Latvia, Lebanon, Macedonia, Mexico, Moldova, Morocco, Mozambique, Nepal, New Caledonia, Peru, Saudi Arabia, Serbia, Slovenia, South Africa, Tunisia, Ukraine and Vietnam.
All orders will be scheduled for shipment in 1-2 business days, excluding holidays. Orders placed after 11AM PST on Fridays may not be processed for shipping until the following Monday morning. Once your order has been processed for shipment, you will receive an automated shipping notification with tracking.
- Standard Domestic (2-5 days): $4 (FREE on orders > $50)
- Priority (1-3 days): $5
- Next Day Air (No Weekend Delivery): $25
Standard International (7-14 days): $6 (FREE on orders > $100)
Tracking is provided through DHL eCommerce. Once DHL delivers the package to the destination country, final delivery will be with your local post office or EMS service. Please allow 7-14 days for your package to reach its destination.
DHL Express (2-4 days): $22
Typically there won't be any customs or import fees. We do our best to minimize any customs charges relating to the invoice but they will vary from country to country and we cannot guarantee what they will be in advance.
*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service at firstname.lastname@example.org